Policy

Privacy Policy

At SoulFaSoul, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and share information when you visit our site or make a purchase.

1. Information We Collect

  • Personal Information: When you place an order, we collect details such as your name, email address, shipping address, and payment information.
  • Device Information: We automatically gather data about your device, IP address, browser type, and the pages you visit on our site. This helps us improve your shopping experience.

2. How We Use Your Information

  • Order Processing: Your personal details allow us to process and deliver your order.
  • Communication: We use your email address to send order updates, promotional offers, and other relevant information (with your consent).
  • Improvement: Device information helps us improve our site and make it more user-friendly.

3. Sharing Your Information

  • Third-Party Services: We only share necessary information with trusted partners who help us process orders, such as our Print-on-Demand providers and shipping carriers.
  • Legal Obligations: We may disclose your information to comply with legal requirements or protect our rights.

4. Data Security

  • We implement industry-standard measures to secure your personal information. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

  • Access and Correction: You have the right to request access to or correction of your personal data.
  • Opt-Out: You may unsubscribe from promotional emails anytime by clicking the "unsubscribe" link.

6. Policy Changes

  • We may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

7. Contact Us

  • If you have questions or concerns about our Privacy Policy, please contact us at soulfasoulbrand@gmail.com

Shipping Policy

Thank you for choosing SoulFaSoul! We’re dedicated to delivering your unique products straight to your door. Here’s what you need to know about our shipping processes.

1. Order Processing

  • Processing Time: Each item is made-to-order, so please allow 3-7 business days for production.
  • Notification: You’ll receive an email confirmation with a tracking link once your order ships.

2. Shipping Times

  • Domestic Shipping (U.S.): 5-10 business days after processing.
  • International Shipping (Currently Unavailable): 10-20 business days after processing (times vary by destination)

3. Shipping Rates

  • We offer calculated rates based on your location and the weight of your order.
  • Free shipping is available on orders over 75$ within the United States.

4. Customs, Duties, and Taxes

  • For international orders, customs fees, import taxes, and duties may apply. These are not included in our prices and are the buyer’s responsibility.

5. Order Tracking

  • All orders include tracking. Please allow 24-48 hours after shipping for tracking to update.

6. Shipping Issues & Delays

  • If there’s a shipping delay or issue, please contact us at Soulfasoul@gmail.com. While we do our best to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control.